What is ComplaintsBook.com?

It is an application for private contact between companies and their customers.
It allows companies to receive and manage complaints and suggestions from customers from the control panel which is accessed with a user name and password.
The customer enters the site ComplaintsBook.com, selects your company in the search area, selects whether to send a complaint or suggestion and immediately accesses your form where he can write a complaint or suggestion, answer the requested data and press submit.
Companies can then answer the complaints, classify them according to area of impact and view statistics and graphs on the evolution of the claims from the Control Panel.

Benefits of ComplaintsBook.com

• Provides comfort, transparency, and privacy in communication.
• ComplaintsBook.com allows you company to exercise centralized control over various aspects related to product quality and direct access to all the valuable information that the market offers when they offer complaints or suggestions.
• It is the cheapest way to do market research.
• It allows you company to retain customers.
• It is an instrument of control because the staff who has contact with the customer knows that they now have an easy and direct way to reach the company management. Generates loyalty and brand recognition from customers. ComplaintsBook.com gives the customer what he asks for when he wants to file a complaint, but through a channel in accordance with current technology.
• Develops a culture of continuous improvement and learning.

How to communicate the availability of this service to customers?

• When the service is hired, ComplaintBook.com sends new companies the material needed to communicate the availability of the service. Several varieties of stickers and coutertop signs are included in the welcome package.
• Companies can also communicate their membership by incorporating our logo on their website, packing slips, invoices, stationery, brochures, packaging and vehicles.

Subscribe to ComplaintsBook.com

To subscribe to ComplaintsBook.com, please fill out our contact form and we will soon be communicating with you.